
UX Case Study
UX Case Study
E-comm Website


Problem Statement
Users looking to book or purchase motorcycles online face difficulty in
filtering relevant models quickly and comparing them effectively.
Our Process








Discover
Define
Ideate
Design
Business Challenges
High drop-off due to overwhelming vehicle information.
Lack of personalization based on user preferences (e.g., city, budget).
No immediate comparison functionality.
Limited filtering granularity (e.g., performance vs. price-based).

Product User's
Product users are individuals who use a product to
meet their needs or achieve specific goals.
Quantitative Research
Moderate; users might be overwhelmed by information or filters
Observations
52%
21%
Most users are not using filters effectively
3.7%
Low, suggests possible confusion or hesitation
1 min 15 sec
Indicates users are either finding info quickly or dropping off
60% click on top 3 bikes
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sed et lorem
based on analytics data
User Need's
Easy comparison of models by price, features, and specifications.Lack of personalization based on user preferences (e.g., city, budget).
Simple language or tooltips explaining technical terms.
Personalization based on location and budget.
Mobile-friendly responsive design.
Clear booking pathways (Test Ride, EMI Plans, Contact Dealer).
Features & Functionalities
To resolve user needs
Add a smart comparison feature that lets users compare multiple bike models side-by-side.
Introduce a quick-view popup so users can check key specifications without leaving the listing page.
Provide personalized bike recommendations based on user preferences and browsing history.
Include a 360-degree bike viewer to help users explore the bike’s design from all angles.
Display real-time on-road prices and dealership availability based on the user’s selected city.
Integrate an EMI calculator directly on the bike card for instant finance insights.
Allow users to save or shortlist bikes for easy revisiting and comparison later.
Add customer ratings and owner reviews to help users make more confident buying decisions.
Product User Challenges
Too many similar bike cards without direct comparison features
Filters not sticky or interactive enough for real-time feedback
No quick visual cue for most booked, top speed, or user rating
Lack of personalization: no recommendation engine based on filter behavior
Hard to distinguish model variants visually at a glance
Competitor Analysis
Strengths
Model Comparison
Model comparisons, integrated test ride scheduling
Features :
On-Road Price Calculator
Save for Later / Wishlist
Test Ride Booking
Hero MotoCorp
To benchmark top motorcycle/e-bike platforms and identify gaps & opportunities action.
Finance Integration
Tooltips on Specs
User Reviews / Ratings
Dealer Chat / Support


Yamaha India
Features :
To benchmark top motorcycle/e-bike platforms and identify gaps & opportunities action.
EMI Calculator
Test Ride Scheduling
Save for Later / Wishlist
In-Stock Status or Delivery ETA

Honda 2Wheelers
To benchmark top motorcycle/e-bike platforms and identify gaps & opportunities action.
Features :
Specification Tooltips & Glossary
Visual Tags / Badges
Vehicle Image Gallery & 360° View
User Reviews & Ratings


Features :
Product User Challenges
Compare” button on each product card.
Use badges like "Best Seller", "New", "Top Mileage".
Provide specification tooltips (e.g., what is Nm?).
Add user reviews, "expert opinions", and bike ratings.
Implement saved vehicles/wishlist functionality.
Include test ride scheduling with a calendar pop-up.
Add on-road price estimator based on city.
Make CTAs more context-specific: “Get EMI Quote”, “Schedule Test Ride”.
User Persona 1
Goals
Purchase a stylish, efficient bike under ₹1.2 Lakhs.


Compare 2–3 models easily before making a choice.
Book a test ride or EMI option online.
Frustrations:
Doesn’t understand torque/engine jargon.
Cannot compare two similar bikes directly.
Gets overwhelmed by too many choices.
Kiran More
Marketing Executive
About
27
Satara
MBA
Employee
User Persona 2
Goals
Find a fuel-efficient motorcycle within a specific budget.
Compare on-road prices in his city.
Complete the booking process quickly without visiting multiple dealerships.
Frustrations:
Confused by multiple variants with minor differences.
Hidden costs not visible before booking.
Overloaded filters that make navigation slow.
Rajesh Verma
IT Support
About
32
Pune
IT
Employee


User Persona 3
Goals
Compare engine specs, power output, and design details.
Explore color variants visually.
Share or bookmark options for peer opinions before purchase.
Frustrations:
Specs layout requires too much scrolling and lacks a compare mode.
Filter section doesn’t allow sorting by performance metrics.
Wants more images or 360° views before booking.
Arjun Mehta
College student
About
25
Delhi
Vlogger
Tech Advanced


Task Mapping
User Task
Goal
Barriers
Opportunities
Filter bikes by price/brand
Find suitable options
Clunky or limited filters
Add dynamic, multi-select filtering
Compare two bikes
Book test ride or contact dealer
Understand features
Decide based on specs
Take next step in journey
Make informed choice
No comparison view
Ambiguous CTA
Tech jargon is confusing
Add "Compare" feature with summary
Add more tailored CTAs
Use tooltips or pop-ups with plain language
Empathy Mapping
Says
Thinks
Feels
Does
“I’ll check reviews before buying.”
“What’s the best mileage I can get.”
“I’ll compare a few models first.”
“What engine capacity mean?”
“I need mileage over looks.”
“Are there any EMI offers?.”
“Can I get EMI options?.”
“Is this color available?’
“Overwhelmed, unsure?”
“Worried about hidden charges.”
“Hesitant to make a decision.”
“Confused, curious.”
“Applies filters, bookmarks models.”
“Creates manual workarounds (notes, spreadsheets, reminders)”
“Abandons apps that are confusing or cluttered quickly”
“Checks progress occasionally but loses track over time”
Taskflows
Scenario 1 :
Primary Task Flow: Book a Vehicle
Landing Page
Select Vehicle
Book Vehicle
Filters
View Details
Form or Contact Dealer
Product Listing
Scenario 2 :
Alternative Task Flow: Compare Bikes
Select Multiple Vehicles
Comparison Page
Choose Best Fit
Compare
Highlight Differences
Book or Contact Dealer
Wireframe’s














Screen's












Our team
Our strength lies in our individuality. Set up by Esther Bryce, the team strives to bring in the best talent in various fields, from architecture to interior design and sales.
Esther Bryce
Founder / Interior designer
Lianne Wilson
Broker
Jaden Smith
Architect
Jessica Kim
Photographer
